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Australia to investigate Optus internet and phone outage
  + stars: | 2023-11-08 | by ( Renju Jose | ) www.reuters.com   time to read: +2 min
SYDNEY, Nov 9 (Reuters) - Australia said on Thursday it would launch an investigation into a 12-hour national outage at telco Optus that cut off internet and phone connections to nearly half of its population, hitting critical services including payments, transport and hospitals. The federal government would undertake a post-incident review into the outage, Communications Minister Michelle Rowland said, describing its impacts as "particularly concerning." Australia's media regulator will conduct a separate review into the outage after emergency triple zero ("000") calls went down on Optus landlines, Rowland added. Optus, owned by Singapore Telecommunications (STEL.SI), has not given the cause for the unprecedented outage, one of the biggest the country has witnessed. The outage happened 14 months after Optus was hit by one of Australia's biggest cyber breaches.
Persons: telco, Michelle Rowland, Rowland, Renju Jose, Jamie Freed Organizations: SYDNEY, Optus, Optus landlines, Singapore Telecommunications, Telstra, Australian Broadcasting Corp, Thomson Locations: Australia, Sydney
Millions of Australians were left without a phone or internet connection on Wednesday after the country’s second-largest telecommunications provider experienced an unexplained nationwide outage. “It is highly unlikely (that the problem started within software in Optus networks), our systems are actually very stable … This is a very, very rare occurrence,” she said. It has wide ramifications across mobile, fixed, and broadband services for Optus customers,” Rowland told reporters. Ramsay Health Care, which owns 70 hospitals and clinics in Australia, its phone services were impacted. “We encourage any customers who need to contact emergency services to use a mobile line to call 000,” Optus said in a statement.
Persons: Kelly Bayer Rosmarin, , Angela Ican, Kyle, couldn’t, it’s, , Michelle Rowland, ” Rowland, Ramsay Organizations: Optus, ABC Radio, Singapore Telecommunications, , Reuters, , Bank, Federal Communications, Health Care, Optus landlines, ” Optus Locations: Australia
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